privacy policy

Basic policy

Tsuruha Holdings Co., Ltd. and the group companies of Tsuruha Holdings Co., Ltd. (refer to the companies specified in "4. Provision of personal information to third parties, joint use of our group (2) Scope of joint users"). (hereinafter collectively referred to as "our company") has a philosophy of "providing richness and comfort to our customers' lives," considers building relationships of trust with our customers to be the basis of our management, and recognizes the importance of personal information. We pay close attention to its protection. In addition to raising awareness of personal information protection among our executives and employees, we comply with related laws, national guidelines, and other norms when handling personal information entrusted to us by our customers, and strive to provide reliable services. I will try my best.

1. Initiatives regarding personal information protection

Our company will carry out the following activities to thoroughly enforce our basic policy regarding personal information protection.

1-1. In order to prevent the leakage, loss, or damage of personal information, we will take appropriate safety management measures in accordance with laws, guidelines, and our internal rules, and strive to protect the personal information we hold. In addition, we will educate our employees on the appropriate handling of personal information, and strive to ensure its protection.
1-2. We will appoint a personal information protection manager, give him responsibility and authority regarding the implementation and operation of personal information protection, and conduct education and training to ensure strict management of personal information.
1-3. We will appoint a personal information protection audit supervisor and conduct audits regarding personal information protection.
1-4. Based on the audit results, we will improve internal regulations and operations.
1-5. We request our business partners and related parties to cooperate in protecting personal information.
1-6. This policy will be made available for viewing at any time by posting it on our website, company information, etc.

2. Handling of personal information

2-1. Regarding collection, use, and provision, the purpose of use will be made clear at the time of collection, and the collected personal information will be used within the scope of the purpose of use.
2-2. When we receive a request for disclosure, correction, or cancellation of personal information, we will respond promptly in accordance with the provisions of our privacy policy.
2-3. We will implement safety measures to prevent problems such as unauthorized access, loss, falsification, and leakage.

Handling of customer's personal information

1. About collection of personal information

  1. When acquiring personal information, our company will do so by appropriate means. Furthermore, if we intend to obtain personal information and receive it directly from the person in writing or via the web, we will clearly state the purpose of use of the personal information. However, if the purpose of use is clear from the circumstances at the time of provision, we may omit specifying the purpose of use.
  2. Our company will use personal information to the extent necessary to achieve the purpose of use listed in "2. Purpose of use of personal information."
  3. When our company acquires personal information due to business succession due to merger, spin-off, business transfer, etc., when we have obtained the consent of the individual before the succession, or to the extent necessary to achieve the purpose of use notified or announced. Use it inside.
  4. In cases where it falls under "based on laws and regulations," "protection of human life, body, or property," or "cooperation with national institutions, etc.," the use may be made without prior consent, even if it is outside the scope of the above purpose of use. We may collect and use personal information.

2. Purpose of use of personal information

We will use your personal information to the extent necessary to achieve the following purposes, unless you have given us your consent or unless otherwise provided by law.

[Purpose of use of personal information related to drugstore business, dispensing pharmacy business, and dispensing support business]
  • To carry out dispensing in compliance with laws such as the Pharmaceutical Machinery Act, Pharmacists Act, and Insurance Medical Treatment Regulations, and to provide pharmaceutical information to ensure safety when taking medicines.
  • For responding to nursing care consultation services, etc.
  • To respond to insurance claims, etc.
  • To respond to surveys, inquiries, etc.
  • To confirm applications for special events, seminars/events, etc., and to deliver admission tickets, numbered tickets, etc.
  • To confirm applications for message delivery services, etc., and to deliver messages.
  • To confirm registration for point services and other membership services and provide services.
  • To improve and improve services such as in-store promotions, advertisements, products/services, websites, etc. so that customers will be more satisfied with the content.
  • To customize the content of products/services, websites, advertisements, etc. to suit individual users.
  • To perform various analyzes based on statistical data obtained from customers' purchase history information, coupon usage history information, etc., or to publish them.
  • To analyze customer usage status and use it to improve services and develop new services.
  • To deliver information related to products and services
  • To provide information on various membership services and other services
  • To deliver purchased products
  • To send rewards, etc. for responses to surveys, etc. for which you have cooperated.
  • To send prizes, etc. for sweepstakes, etc. that you have applied for
  • To request cooperation in surveys, participation in special events, seminars/events, and report the results.
  • To provide your personal information to third parties such as advertising distribution companies, data analysis companies, business partners, etc. ・Our company uses your personal information obtained from third parties such as advertising distribution companies, marketing companies, DMP companies, etc. To use it for the purposes described in this item by linking it with the customer's personal information already held by
    Please note that the personal information acquired may include the following items:
    • Information using cookie data and cookie-like technology
    • advertising identifier
    • Identifier on the web
    • The URL of the target site viewed by the customer and the time the customer viewed the target site
    • Information related to the device and browser information used by the customer when viewing the target site (including IP address, OS and browser type)
    • Information such as browsing history, search history and purchase history on websites and mobile applications, as well as information such as attribute information and preferences, linked to various identifiers such as cookie IDs and advertising identifiers.
  • To provide various benefits such as points based on the usage status of the Tsuruha Group official app (hereinafter referred to as “this app”)
  • To send information to specified terminals when distributing coupons and notification information in this application
  • To deliver targeted coupons and notifications based on point usage status, gender, place of residence, usage history information, etc.
  • To improve this application and analyze usage status
  • To register for membership services such as point services of this application
  • For security camera photography and recording for crime prevention purposes.
  • If the purpose of use is specified separately other than the above, to achieve that purpose of use.
  • For use based on other legitimate reasons such as laws and regulations.
[Purpose of use of personal information related to recruitment/employment]
  • To contact and manage recruitment selection activities (information sessions, written tests, interviews, etc.)
  • To contact you regarding the success or failure of recruitment screening
  • To create various statistical materials and media such as recruitment and employment information
  • To carry out procedures for concluding employment contracts between job applicants and our company.
  • To confirm and provide information on applications for recruitment events/seminars.
  • To request cooperation in recruitment surveys and report survey results, etc.
  • To respond to inquiries regarding recruitment, etc.
  • For various measures incidental to the above matters.

3. Management of personal information

In order to prevent the leakage, loss, or damage of personal information, we will take appropriate safety management measures in accordance with laws, guidelines, and our internal rules, and strive to protect the personal information we hold. In addition, we will educate our employees on the appropriate handling of personal information, and strive to ensure its protection.
Regarding personal information handled by our company, when outsourcing the handling to a third party, jointly using it with a partner company, or providing it to a third party such as a business partner, we will meet internal selection criteria. In addition to selecting outsourcees/cooperators/partners, we require them to fulfill their obligations to appropriately handle personal information through contracts, etc., and prevent leaks from outsourcees/cooperators/partners, including through appropriate guidance and supervision. I will strive to.

4. Regarding provision of personal information to third parties

  1. In order to protect your personal information, we will appropriately manage your personal information and obtain your consent except in the cases described in (2) of this article or in any of the following cases. We will not disclose or provide it to any third party.
    • When required by law
    • When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person.
    • When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the individual.
    • In cases where it is necessary to cooperate with a national organization, local government, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations, obtaining the consent of the person concerned may interfere with the execution of the affairs. When there is a risk of
    • When our company provides personal data in conjunction with entrusting all or part of the handling of personal data to the extent necessary to achieve the purpose of use.
    • When personal data is provided due to business succession due to merger or other reasons
    • In the case of joint use stipulated in Article (3)
    • Other cases permitted by laws and regulations
  2. Notwithstanding the preceding paragraph, if the customer agrees to this privacy policy, the Company will not provide the customer's personal data to third parties such as the Company's advertising distribution companies, data analysis companies, business contractors, and business partners. We may provide. In this case, the third party will analyze the personal data, create statistical information on the personal data, verify advertising placement and sales promotion effects, implement and consider marketing measures, and assist manufacturers, other advertising distributors, It may be used for the purpose of providing analytical data, statistical data, etc. to external companies such as data analysis companies, and for the purpose of developing and improving services of other third parties.
  3. In order to meet the needs of our customers around the world, we will share your personal information with the following joint users:
    • Items of personal data used jointly
      Address, name, phone number, product purchase history, email address
    • Scope of joint users
      Our group listed below
      [https://www.tsuruha-hd.com/company/group/grouplist/]
    • All purposes of use of jointly used personal data
      The scope necessary to achieve the purpose of use listed in "2. Purpose of use of personal information"
    • Name of the person responsible for the management of personal data
      Tsuruha Holdings Co., Ltd.

5. Regarding provision of anonymously processed information on product purchase history data to third parties

Our company uses purchase data to identify specific individuals (customers) in order to improve the services we provide, develop new services, and revitalize the market based on analysis of customer product purchase history data (hereinafter referred to as "purchase data"). After processing the information into a form that makes it impossible to identify the individual (individual), the information is processed to a third party such as a manufacturer, advertising agency, advertising distribution company, advertising media provider, data analysis company, outsourcing company, business partner, etc. (This processed information is hereinafter referred to as "anonymously processed information," and its definition is in accordance with Article 2, Paragraph 6 of the "Act on the Protection of Personal Information.")

  1. Items of personal information included in the anonymously processed information created
    Membership number, age, gender, address, purchase history
  2. Processing method for anonymously processed information Membership number (hashed), date of birth (converted to age. However, if over 80 years old, converted to 80s), gender (not processed), prefecture (city/ward/town/village and below deleted), Purchase history (unedited. However, unusual purchase history will be deleted)
  3. Items of personal information included in anonymously processed information provided to third parties
    Membership number (processed), age (processed), gender (processed), address (processed), purchase history (processed) (unprocessed. However, unusual purchase history will be deleted)
  4. How to provide anonymously processed information
    Upload to the provider's server

6. Notification, disclosure/correction, etc. of retained personal data, suspension of use, etc.

Our company has established a "consultation desk regarding personal information" and will promptly respond to inquiries regarding the disclosure, correction, and suspension of use of personal information received from customers to a reasonable extent.

The following documents are required for the disclosure procedure.

  1. Personal information disclosure request form (forms are available at the consultation desk)
  2. An official document that can confirm that you are the person or your agent (driver’s license, etc.)

You will be required to pay separately determined costs for disclosing information. Please check with the consultation desk for details.

7. Regarding inquiries regarding personal information

Our company has established a "consultation desk regarding personal information" and will promptly respond to inquiries received from customers regarding the disclosure, correction, suspension of use, etc. of their personal information to a reasonable extent.

[Tsuruha Holdings Co., Ltd. Personal Information Consultation Desk]

電話番号:011-783-2754 受付時間:9:00~17:00(ただし土・日曜日は除く)

[Name of the “certified personal information protection organization” for which our company is a target business and the contact for complaint resolution]

Name of certified personal information protection organization: Japan Information Economy and Society Promotion Association
Where to request complaint resolution: Personal Information Protection Complaint Consultation Office
<Address> Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
<Telephone number> 0120-116-213 0120-700-779

Handling of personal information on the website

1.About the technology used on the website

  1. Use of cookies
    When you visit a site operated by our company again, we send data called a cookie that identifies your computer and record it on our server so that you can browse the site more conveniently. You must to do something before you go on. Please note that cookies do not identify individual customers.
    Additionally, by changing the settings of the Internet viewing software (browser) you use, you can refuse to receive cookies sent from sites operated by our company. Please note that due to this, you may not be able to use the website operated by our company or the services on this website properly.
  2. Use of statistical tools
    When customers access sites operated by our company, information about their operations is recorded in the form of access logs. Although this log does not contain information that can identify individuals, it is used to improve the usability of the site in the future, to investigate the cause in the unlikely event that a problem occurs, and to perform statistical and analytical processing regarding usage status. The information is collected and will not be used for any other purpose.

2.About website security

On our website, we use SSL (Secure Socket Layer) encrypted communication on pages where personal information is sent and received, such as when registering as a member or responding to a survey. We are taking measures to prevent communication interception.

3. Disclaimer regarding link destinations

Our website is committed to making every effort to protect your privacy. However, third-party companies linked to on our website are outside the scope of our website's responsibility, and are subject to the privacy policy set by that third-party company.

4. Impact of refusing to provide information on the website (can be used without registration)

You can use our website even if you do not register or provide your personal information. However, in that case, you may not be able to use certain services. Additionally, if you have not entered your ID or password, you may be frequently asked for your ID or password.

About the handling of information in this application

1. Name of the app provider etc. from which information will be obtained

Tsuruha Holdings Inc.

2.About acquired information

The information acquired by this app is as follows.

  • full name
  • Sex
  • date of birth
  • Telephone number
  • Postal code
  • Address
  • Mail address
  • Cookie
  • IP address
  • Product purchase history (product name, service name used, amount, date and time, location, etc.)
  • Information regarding the granting and use of points for various point programs and electronic money charging.
  • Information regarding usage
  • Card numbers, login IDs, passwords, credit card numbers (including replaced ones), images, sounds, other descriptions, or numbers assigned to individuals from various point program members, various SNS members, various web service members, etc. Symbols or other symbols that can identify the individual
  • Information obtained from cosmetic counseling services, etc. (skin concerns, skin analysis results, etc.)
  • Information sent and provided by the user regarding survey responses and services for members.
  • Contents of opinions, requests, inquiries, etc.
  • Usage status of this service, etc.
  • Advertising identifier (AAID/IDFA) sent to this application
  • We provide services and usage history such as numbers, symbols, and other codes assigned to each individual that can identify that individual, the type of browser you are using, operating system, platform, browsing/purchase history, and online services for members. Information obtained when accessing and using websites/apps and other websites/apps
  • location information
  • Device information via mobile device access
  • Results obtained by analyzing the above items (including our estimates of members' interests, interests, lifestyle attributes, or orientation)
  • Any other personal information that our company obtains in compliance with laws and regulations such as the Personal Information Protection Act.

3. Purpose of use

  • To maintain and improve this application, develop and improve other products and services provided by our company, etc.
  • To conduct marketing research on products and services provided by our company and to distribute useful information to customers.
  • To promote and advertise products and services, etc. of our company, affiliated companies, or third parties.
  • To analyze sales of products and services, customer trends, etc. for our company, affiliated companies, or third parties.
  • To send information to specified terminals when distributing coupons and notification information.
  • To deliver targeted coupons and notifications based on coupon usage status, gender, place of residence, and usage history information.
  • To provide benefits such as points based on application usage status
  • To maintain and improve this application and analyze data regarding usage status
  • To provide information to third parties such as advertising distribution companies, data analysis companies, business partners, etc.

4. Regarding information obtained from information gathering devices or modules within this application

The Company has incorporated an information collection module within the Application in order to improve the quality of the Application and develop and improve the services provided by the Company. The information collection module acquires and extracts device information, transfers the information to the server of the module creation company, and performs usage analysis, access analysis, etc. The types of information collection modules built into this application, the items of device information collected by the information collection modules, and the purposes of use are as follows. In order to improve the accuracy of analysis, member IDs and purchasing information [obtained when using this app] will be encrypted and provided to the module creation company in a format that cannot identify individuals.

  1. Information collection module name
    Beacon terminal and Beacon SDK
  2. Items of terminal information acquired and saved
    1.MAC address/RSSI included in Wi-Fi packet signal (Wi-Fi Probe Request Packet)
    2. Transmitter terminal information and advertising ID/device token included in BLE (Bluetooth Low Energy) signal
    *The above data will be acquired and managed along with time information on a server managed by the module creation company below, and will be used within the scope of the purpose (limited purpose) stated in the terms of use of this application. Additionally, the MAC address obtained in (1) is converted to an irreversible value (HASH) and saved in a format that cannot be restored to a MAC address.
  3. purpose of use
    In conjunction with Beacon terminals installed in the store, this information will be used to promote the use of this app and optimize the content, as well as to acquire, store, and analyze user behavioral characteristics and utilize them for advertising distribution. In addition, within the scope of this purpose, we will give maximum consideration to the comfort of users and operate appropriately to avoid causing nuisance.
  4. About opt-out
    It is possible to opt out (disable) the transmission and reception of this signal by turning off Bluetooth on your smartphone, etc., turning off Wi-Fi, refusing to send location information, and receiving notifications. You can disable (opt out) by setting such as "No". Please note that the setting method etc. differs depending on the smartphone and OS you are using, so please refer to your smartphone's manual etc. when configuring the settings.

5. Regarding broadcasting and distribution of content linked to digital media such as in-store signage

The means of acquiring terminal information and the acquired information described in the previous paragraph may be used for information distribution linked to in-store signage or digital media, and the following refers to digital media.

  • Digital signage installed at or inside the store
  • Media using electronic ink such as electronic paper
  • Electronic devices capable of distributing digital information such as electronic shelf labels

6. Provision of personal data to third parties in foreign countries

To the extent necessary to achieve "3. Purpose of Use" in "Handling of Information in this Application", the Company will collect membership registration information, membership registration information, and personal information provided by customers to the extent necessary to achieve "3. Purpose of Use" in "Handling of Information in this Application". All or part of the information obtained from electronic devices, such as the customer's browsing and usage history of this application, product purchase history, advertising identifiers (AAID/IDFA), and advertising contact log data, etc., may be transferred to a third party located in a foreign country. provided to you. Please see the link below for the name and service name of the provider, the system for protecting personal information in the destination's foreign country, the measures taken by the provider to protect personal information, and other information that may be helpful to the customer. .
https://www.tsuruha-hd.com/userdata.html

others

1.About the competent court

In the event that a dispute arises regarding the protection of our personal information, the Sapporo District Court will have exclusive jurisdiction in the first instance.
However, if Tsuruha Holdings Co., Ltd. and the Group are not parties, the district court that has jurisdiction over the head office of each party will have exclusive jurisdiction as the court of first instance.

2. Regarding revisions

Our company may revise a portion of our personal information protection policy in order to protect personal information or to respond to changes in laws and regulations or other norms.
We will notify customers of particularly important revisions in an easy-to-understand manner, such as on our website or at the nearest store.

Revision date: October 13, 2023
Tsuruha Holdings Co., Ltd.